The key to a successful move is communication. Use this moving glossary to find definitions to terms used to describe moving services and moving documents.
Additional relocation services performed by your moving company at your request. These services, such as packing, custom crating, or appliance servicing, cost extra.
Auxiliary serviceA shuttle truck service provided when a moving truck cannot safely complete the pickup or delivery due to physical constraints such as an especially narrow road. Instead, an additional smaller vehicle is used to carry the items to the moving truck for loading. This service costs extra.
Your receipt and contract for your home relocation. The bill of lading is extremely important and should travel with you to your new home.
Bulky itemsItems that have an unusually low weight for their size, such as boats, snowmobiles, golf carts, and campers. Moving these items will cost extra due to the additional work involved in transporting them.
The moving company transporting your household goods.
Cash on delivery, or COD shipmentA shipment in which the customer pays for the moving services provided at delivery. Typically, payment can be made by several methods; contact your moving company for more information.
ClaimA written statement of loss or damage to your household goods while in the care of your moving company.
Your statement of the value of the possessions your moving company is shipping.
DishpackA sturdy, movers-grade box ideal for packing everyday dishes, china, glassware, and stemware.
DriverThe operator of your moving truck and the supervisor of the packing, loading, unloading, and unpacking crews.
The approximate cost of your relocation based on the size and weight of your shipment, as well as the origin and destination locations. There are two basic types of estimates, which are described more fully below.
U.S. government laws that regulate moving companies and transportation.
- Binding estimate ? The total of what the home relocation will cost, excluding unanticipated destination services, which is provided to you in advance. Moving companies are contractually required to stand by these estimates. However, if your items weigh less than expected, you will not get a reduction in cost.
- Non-binding estimate ? An approximation of what your home relocation will cost. The final amount you pay could be higher or lower depending on the actual weight of your shipment and the moving services provided.
Full-service packingIncludes all of the cartons and packing service required and provided.
Full valuation protectionThe most comprehensive plan available for protection of your goods.
The full-service relocation and moving experts, and the world's largest privately owned relocation and moving company.
Gross weightThe weight of the moving truck after your goods are loaded.
Guaranteed not to exceed estimateAn estimate that allows you to pay a lower price if the actual weight is lower than the estimate.
Gypsy Moth Inspection ReportPaperwork required to ensure moving companies have completed an inspection of transported household goods from gypsy moth infested areas. The U.S. Department of Agriculture requires an inspection to help prevent the spread of this pest.
Items valued at more than $100 per pound.
Household goodsYour personal effects or property used within your home.
A complete inventory of your belongings conducted by a moving company representative at your home to allow for a comprehensive estimate of relocation costs and services.
Inventory listA detailed list of everything you are transporting in the moving truck and its pre-move condition. Any exception or damage to your items must be noted on the inventory sheet. It is your sole responsibility to ensure that all your belongings are delivered. You must sign the inventory sheet after unloading. If you feel you need more time to inspect your goods, simply write, "signature pending further inspection."
Inventory processThe method by which your belongings and their existing condition are recorded and identified.
The business that coordinates and conducts the transportation of household goods to your new location.
Moving crewWorkers from the moving company who load and unload household goods onto the moving truck (includes the moving truck driver).
Moving plansThe strategy developed to prepare you for your relocation.
Moving processThe entire course of your relocation that includes planning, packing, loading, unloading, and unpacking.
Moving tipsAdvice that helps you prepare for a stress-free relocation.
Moving truckThe vehicle in which household goods are transported to your new location.
The gross weight minus the tare weight.
A document authorizing a moving company to transport your household goods.
OverflowOccurs when there is not enough space on the moving truck to load all of your items.
The employees of the moving company who carefully prepare household goods for relocation using high-quality materials and proven methods.
Packing servicePreparation of household goods for relocation by a moving company's professional packing crew.
PBO (Packed by owner)Items that are packed by you for moving. If your driver does not feel confident that your self-packed boxes are safe for loading, he/she has the right to open, inspect, and repack/re-tape cartons. (Standard labor charges will apply for this service, unless you've selected the full-pack option.)
A move to a different location.
Relocation estimateThe approximate cost of your relocation based on the size and weight of your shipment, as well as the origin and destination locations. Also known as an estimate.
Relocation servicesThe services provided to you by your moving company including packing and unpacking services, transportation, and storage.
An additional charge applied when actual mileage is less than a defined minimum.
Shuttle truckThe smaller vehicle that carries items to the moving truck when a moving truck cannot safely complete the pickup or delivery due to physical constraints such as an especially narrow road.
StorageAvailable space for the safekeeping of household goods.
Storage facilityA building that provides storage.
Storage servicesThe safekeeping of your property by a storage provider.
Storage-in-transitYour request for temporary storage of your household goods at a service center until delivery. There is a charge for this additional relocation service.
SurveyAn examination of the goods you plan to move (which is used in preparing the estimate).
The weight of the moving truck and its contents (such as dollies and protective pads) before your household goods are loaded.
TariffA document identifying provisions and rates for the relocation services performed in your move.
Temporary storageShort-term storage.
Third-party servicesRelocation services for your move performed by someone other than your moving company, such as prepping and crating a grandfather clock.
Transit protectionThe degree of "worth" of the shipment. Most moving companies offer two levels of liability ? basic and full. Also known as valuation.
Transportation chargesInclude charges by weight and mileage, insurance surcharges, fuel surcharges, origin and destination accessorial services, and short haul factor if applicable.
Removal of household goods from packing materials by a moving company's professional packing crew
U.S. Department of Transportation (DOT)The federal agency that oversees interstate transportation, including the shipment of household goods on moving trucks.
The degree of "worth" of the shipment. Most moving companies offer two levels of liability ? basic and full. Also known as transit protection.
A complimentary partial unpacking service from Graebel that saves time and expense. Some restrictions apply. Learn more about Welcome Home ?.
A document that the Federal Motor Carrier and Safety Administration requires your moving company provide to you. It explains what you should expect from your moving company and what you need to do to ensure a smooth move.